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Monthly Manager's Message |
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Customer Service can be defined as a series of activities designed to enhance the level of customer satisfaction. It is also noted that it varies by product, industry and customer and in many cases is more important if the purchase relates to a service as opposed to a product. We are unique in the water industry in that we provide both a service and a product. We are also unique in the water industry in that we are a monopoly utility and it seems that we have been reluctant to incorporate innovation and technology and stagnant in maintaining levels of service. Change is constant in today’s world and we need to evolve and explore the various options that are being employed by others in the industry to enhance customer service. Many times these options are ignored because they come with a monetary cost while no direct savings or increase in revenue is seen. The benefit is the intangible customer satisfaction which one could say is priceless
One of the least expensive, most cost effective opportunities to optimize the treatment process occurs long before water reaches the treatment plant. Understanding and monitoring source water quality and its impact on treatment can help operators optimize all downstream treatment processes.
Source water quality can change constantly, frequently, seasonally, or unexpectedly. Changes in the quality of source water affect almost every utility.
Source water problems that impact individual plants come in all forms, including those related to algae, disinfection by-products, manganese, turbidity spikes and Cryptosporidium. The goal in optimizing source water is to mitigate and control these potential problems and changes before they affect treatment.
The GJWA and RDM have taken a proactive approach in optimizing source water by developing the Source Water Protection Plan through the Department of Environmental Protection. This is a continuous effort that will provide for safe, clean drinking water for many generations.
Warmest Regards,
RDM-Johnstown, LLC
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Last Updated on Monday, 08 February 2010 14:16 |
